Luton Gipsy Lane Vets4Pets Ltd

Reviewers often separate the experience into two parts: several long‑term clients describe consistently strong veterinary and nursing care (including support at end of life), while a few reviews raise sharp complaints about reception handling and money—one mentions losing a £75 deposit after arriving late for a vaccination appointment, and another describes high costs for imaging and difficult conversations around treatment options.

Services

Services and facilities mentioned on the practice website include

•Diagnostics & monitoring: in‑house laboratory testing (biochemistry, haematology), blood pressure monitoring, and X‑ray & ultrasound
•Dentistry
•Dermatology
•Microchipping
•Nurse clinic (the clinic is also listed as a Veterinary Nurse Training facility)
•Weight clinic
•Operating theatre, hospital ward, and isolation unit
•Prescriptions
•Pet Passport / Animal Health Certificate
•Health plans

Out-of-hours: the website states that emergency cover is available through Vets Now when the clinic is closed.

Pricing

Only prices mentioned in reviews (not a full price list)

•One reviewer says they lost a £75 deposit for a vaccination appointment after arriving late.
•One reviewer reports paying £800 for pain relief/medication and an X‑ray with anaesthetic (they describe it as “one scan”).
•The same reviewer says they were quoted over £5,000 for surgery, or £1,500 for leg amputation.

People

No individual clinicians are named in the information provided.

What reviewers repeatedly distinguish

•Vets and nurses: described by multiple long‑term clients as consistently excellent and clear in explanations (“always very clear and always try to help”), with one reviewer specifically highlighting support when their pet was euthanised.
•Reception team: feedback is mixed. Some reviews say reception “go above and beyond,” but others complain reception were not helpful—one review centres on reception enforcing a missed/late appointment policy leading to a lost deposit and an argument about what happened.

Reviews

4.5 stars from 447 reviews.

•Multiple reviewers describe years of continued use, saying the practice has looked after several of their pets over a long period.
•Communication and helpfulness from clinical staff comes up repeatedly (clear explanations; trying to help).
•End-of-life care is explicitly mentioned as being handled with support.
•A recurring split in experience: veterinary staff praised, while reception/front-desk handling is criticised by some (capability/helpfulness).
•Cost and money-handling disputes appear in a small number of strongly negative reviews, including a complaint about a lost deposit for lateness and another alleging very high charges and poor empathy when discussing treatment options.

Reviews for Luton Gipsy Lane Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 447 we track in total. Recent reviews may not be representative of overall sentiment.

H

a month ago

Amazing service as always! The team has looked after all of my pets for many years and have always been so accommodating. The receptionist team, vets and nurses truly go above and beyond. I wouldn’t trust anyone else with my pets!

Zee Khan

Was going well until the vile experience I had today, lost £75 deposit for a simple vaccination for being 10 minutes late. The receptionist was unwilling to help and kept wanting to make another appointment emphasising I lost my deposit. Really think I want to give you more money? **Update** So immediately you're going to start off by lying.I had two appointments, Yes I missed the first one. But I was only 10 minutes late for the second appointment, to include the second appointment for my second cat and call it half hour just shows what liars you are. You should be ashamed of yourself. Also we've already contacted you about refunding the £17, also please dont be condescending like this is a gesture of good will, after you just out and out lied here. Do you really think I will trust you with my cats after you lied?

Rad S

4 months ago

Close to town centre and lots of shops around,store have everything you need for your pet small or big

Diogo Miguel Aguiar

Been coming for years now. All the staff is great and really really nice. They are always very clear and always try to help the best they can.

J Dog

2 months ago

I've been a customer for a few years. Most importantly, the veterinary staff are consistently excellent. On the other hand, one might expect the reception staff to be a bit more capable and helpful than they generally are.

5 months ago

Laura

Fabulous team. They always looked after my pet, especially when it was her time to go over the rainbow.

karolsmyk

Worst experience with vet in my life careless place ,everything is about money my cat broken leg and because my surgery did not answer call for apoitment , I decided to use this place as a emergency because I was worried . For pack medicine pain killers and rtg scan with anaesthetic I spend with apoitment 800£ one scan !!!!! After this they call me to inform me that I have two option surgery over 5000£ or the lady on the phone realised it’s a lot of money for me to afford with laughing voice say we can cut the Leg for 1500 if that’s suit you without any empathy or any suggestion of payment plan whatsoever. Never in my life I will use this place again !!!!!!!!! Money grabber that’s all Thanks good my original surgery been able to help me and sorted everything for 1500£ which is still a lot but affordable at this time

Diana Rocas

3 years ago

I managed ti book an appointment for next day. Couldn't be happier. As well my little one......now it's gorgeous 😍😍