Icknield Vet Group

- Several owners describe excellent urgent care, especially for very unwell cats, with Frankie and David singled out for acting quickly and helping pets recover after other practices had not resolved the problem. - Positive reviews also praise the team for being kind, welcoming, knowledgeable, and compassionate, including one owner who felt a euthanasia appointment was handled in a very thoughtful way. - Negative reviews focus on cost and pricing communication, with complaints about expensive tests or medicines and frustration where expected prices reportedly changed.

Icknield Vet Group is a general veterinary practice in Luton, and no corporate group affiliation is stated. Recent feedback covers both routine and more complex care, including vaccinations, diagnostics, dentistry, surgery, and end-of-life appointments. Overall experience appears mixed: some owners describe fast, compassionate help and strong trust in the team, while others raise concerns about pricing, communication, and some clinical decisions.

Services

•Routine and preventive care: Reviews mention vaccinations and boosters, including follow-up arrangements after changes to injection protocols.
•Diagnostics and investigations: Owners refer to X-rays and other tests, including work-ups for urinary or continence issues and follow-up for a spine-related concern. An MRI was also discussed in one case.
•Dentistry and oral care: Cat dental treatment is mentioned, alongside ongoing mouth-related concerns.
•Surgery and urgent care: Recent reviews describe urgent treatment and surgery for critically ill cats, including a suspected bowel blockage and another case where a cat needed immediate care and a short operation.
•Complex and supportive care: Reviews also mention lump assessment and follow-up, care for a young puppy with a cleft lip, and euthanasia appointments.

Pricing

No published pricing information is currently available for this clinic.

People

Recent reviews specifically mention Frankie and David, who are thanked for urgent cat treatment and surgery. Reviews also refer more broadly to the Luton team as supportive, kind, and friendly, although some owners describe less positive interactions with reception or clinical staff.

Reviews

Icknield Vet Group has a 4.3-star Google rating from 324 reviews. Recent written feedback is mixed, with both strong praise and some serious complaints.

•Several owners describe excellent urgent care, especially for very unwell cats, with Frankie and David singled out for acting quickly and helping pets recover after other practices had not resolved the problem.
•Positive reviews also praise the team for being kind, welcoming, knowledgeable, and compassionate, including one owner who felt a euthanasia appointment was handled in a very thoughtful way.
•Negative reviews focus on cost and pricing communication, with complaints about expensive tests or medicines and frustration where expected prices reportedly changed.
•Some owners also raise concerns about appointment handling and clinical judgement, including being turned away after arriving late and dissatisfaction with how ongoing or serious cases were assessed.

Reviews for Icknield Vet Group

Note: Showing the 10 most recent Google reviews out of 324 we track in total. Recent reviews may not be representative of overall sentiment.

MKLTN

3 months ago

All good , but the prices are crazy 160£ for blood test and 56 £ for medicine that coast online 16.80£ absolute rip off

Dawn Leete

As a rescue we always get those calls for help. Today frankie and david literally saved a cat from death. This family were quoted £12k to remove a suspected bowel blockage. 2 other vets had got the treatment soooo wrong and a cat nearly died. After i contacted the surgery on the owners behalf spoke to frankie things moved fast and within hours surgery was done and the cat is hone and happy. Cannot thank you two enough for saving her.

Robyn Stone

I can’t thank Franki & David enough. I won’t name but after being let down by a large chain vets and with a critically ill cat, David agreed to see her and provide treatment she urgently needed immediately. I felt at ease and as I told him he is our hero he gave us hope for Flo and what has turned out to be a short operation she will make a full recovery and is coming home soon where she belongs thank you thank you thank you!

Nic Woodman (krakenjeffnic)

Absolutely brilliant. The staff are amazing with great knowledge and enthusiasm. They care about the wellbeing and health of the pets over money. They are well equipped and clean and the surgery is warm and welcoming. They are professional and prompt and just fantastic. I have recommended to three other pet owners already which will be coming over to this vets

Jo Dean

Amazing vets, great staff x always there to help and my pack of dogs love them and the treats they get when they come ♥️ Frankie is a star she helped me so much when we found a stray dog…. Who we have now rehoused with us 💙

Darren Barson

4 months ago

Very efficent service i had my dog put to sleep absolutely broke my heart but the people here made it very special for me

Lorraine Gapusan

5 months ago

Just arrived to the place 7 minutes late because spent time looking around for the place due to the navigation sending us behind the building as we were unaware of the area, and got told that our appointments cancelled because the “Vet” had said that they had a look at our profile and cannot do it because we didn’t show up. We have said that we couldn’t find the building and if they checked our dog’s profile they would have seen she needs to be seen 7 days after her last appointment as there is a large area of concern towards her spine which is VERY important. Disregarding her actual NEED of an appointment and it’s very busy during this time so it would be difficult to get an appointment when it’s a busy season. Very disappointed and shocked as it was our first time here and definitely the last. Which it also says that it should be cancelled from 10-15 minutes but it sounded like it got cancelled even just 3 minutes of being late.

Bridget Denlisoz

6 months ago

CRF250

AVOID AVOID AVOID Made appointment for my dog to have her booster. Original price £63 agreed and booked. Turn up today to be told injections have changed and price has gone up by £20 aswell as having to return on 4 weeks time. They are happy to remind you of your appointment but won't update you to tell you the price or injection changes. Rude staff. Have been using this vets for last 18 years and will not be going back. Do not recommend and service is appalling. Waste of time, fuel and money for a simple uodate.

Nikola Jaroszynska

7 months ago

I will be moving my dogs from there as I took my puppy to see the vet. I asked about aspiration pneumonia with my cleft lip puppy, was told this wasn’t the case and that the puppy was “thriving” and only crying for his mum. The puppy was given a dehydration shot in the neck, came back screaming and crying and despise my concerns, was given an anti nausea medication. The puppy sadly passed away 6 hours later and milk started coming out of his nose when he was taking his last breath - concluding an aspiration pneumonia. If only I advocated for him to give him antibiotics or took him to a different vet, things would have been different, but I shouldn’t have to do so. Really upset about this as I bonded with this little one and the loss has been really hard on me and my family. Never will come back here again just a waste of money, I’d rather pay £500 and I would of saved my puppies life, than pay what I paid here and experience my little one pass away with so much pain.