Biscot Mill Veterinary Centre Ltd
#2 Vet in Luton, Bedfordshire
Biscot Mill Veterinary Centre Ltd – Vets in Luton
Clinic Overview
Biscot Mill Veterinary Centre Ltd, located in Luton, offers a range of services including emergency veterinary care and operates as a veterinary nurse training facility. The clinic has garnered a Google Maps rating of 4.3 stars from 481 reviews, which suggests generally positive feedback from the community, though not without some concerns.
The reviews provide a mixed picture. On the positive side, many clients appreciate the compassionate and knowledgeable staff, with specific praise for individuals like James and Ella, who are noted for their excellent care and dedication. Jackie Brooks and R Wright both highlight the professionalism and compassion of the staff, with R Wright specifically praising the emergency care provided to their pet. Helen Doherty credits Ella with saving her cat, Mog, and commends the surgery for the thorough aftercare.
However, a contrasting perspective is presented in the review by Vix D, who expresses severe dissatisfaction, citing issues with cleanliness, poor customer service, and an alarming incident involving a staff member. This review starkly contrasts with the otherwise positive sentiment, raising concerns about consistency in service quality.
In terms of pricing, some reviews mention unexpected costs, as noted by Wendy Downes, who found the services more expensive than anticipated. This highlights the importance of clear communication regarding potential expenses.
Overall, while the clinic seems to have a strong foundation in terms of staff dedication and emergency care capabilities, there are areas, particularly around customer service and transparency, that may benefit from attention to ensure a consistently high standard of care.
Contact
Special Services
Animals Treated at Biscot Mill Veterinary Centre Ltd
Animals We Treat
Companion Animals
Opening Hours – Biscot Mill Veterinary Centre Ltd
Opening Hours
Hours
Reviews for Biscot Mill Veterinary Centre Ltd
Note: Showing the 5 most recent Google reviews out of 481 we track in total. Recent reviews may not be representative of overall sentiment.
Vix D
3 months ago
Veterinary care is severely lacking, bordering on dangerous. No compassion for sick animals or upset clients. Dismal customer service. Dirty reception area - on our last two visits my pet has sat in dried blood and fur from a previous client. Consulting room tables are not cleaned between clients. My views are not based on a single incident but over many years. Biscot Mill Vets should be shut down 'unfit for purpose'. I am currently escalating my latest complaint through appropriate channels, which includes physical assault by a vet who hit my hands to stop me recording her inappropriate behaviour.
Jackie Brooks
3 months ago
My first experience was reassuring and informative. I know my cat will be well cared for. The vet was knowledgeable and explained everything including potential costs in a way that was accessible.
Wendy Downes
4 months ago
Although our cat went in to have teeth done and it cost a lot of money twice as much as we thought it would but the people and the friendliness the cleanly less the way that they were with our pet they are an absolute wonderful veterinary clinic and I would recommend them strongly
R Wright
5 months ago
We had an emergency with my goodest boy yesterday. This vets practice have the kindest people ever. They show so much compassion in a world of harsh corporate money grabbing businesses Biscot Mill vets put the care of your animal first . James , you were absolutely brilliant and you treated our doggo like your own . I can’t thank you enough
helen doherty
7 months ago
10/10 for this veterinary surgery! The care has been excellent for my little cat ; Mog. Very recently Mog underwent surgery after swallowing a pistachio which did not show up on the X-rays. After days of being very poorly I was going to give up on mog . The family were devastated. Due to past experience; Ella was convinced that Mog had swallowed something so we opted for surgery. We still have Mog with us and she is thriving and it’s all thanks to Ella. The after care at the surgery was excellent . I can fully recommend Biscot Mill without hesitation.
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