Biscot Mill Veterinary Centre Ltd

Biscot Mill Veterinary Centre Ltd offers routine care alongside more complex and urgent cases, with structured data indicating it’s a veterinary nurse training facility and provides emergency veterinary services. Recent reviews describe a wide spread of real-world situations handled here—vaccinations for an anxious dog, dental work (“teeth done”) for a cat, end‑of‑life support for a dog, and emergency and surgical treatment (including surgery after a suspected swallowed object that didn’t show on X‑rays). Multiple reviewers mention staff taking time to explain options and costs, and describe strong aftercare following procedures. One recent review sharply conflicts with others, alleging poor hygiene standards in rooms and serious misconduct, while other reviewers describe the clinic as “clean” and praise the standard of care.

Services

• •Emergency care (emergency veterinary services are listed in structured data; one review describes being seen for an emergency with a dog).
• •Vaccinations (described as handled “smoothly and gently” for a very anxious dog).
• •Dentistry (a cat going in to have “teeth done” is specifically mentioned).
• •Diagnostics and surgery (X‑rays are referenced; a cat underwent surgery after a suspected swallowed pistachio that “did not show up on the X‑rays”).
• •End‑of‑life care (a reviewer describes support for their dog’s end of life).
• •Veterinary nurse training facility (listed in structured data).

People

• •James (role not stated, but described as providing emergency care): one owner says he was “absolutely brilliant” in an emergency and treated their dog “like your own.”
• •Ella (role not stated, involved in decision-making around surgery): credited by a family for persisting with a suspected foreign-body case and opting for surgery when imaging didn’t show it; they also mention “excellent” aftercare afterwards.
• •Staff are repeatedly described as patient with nervous pets, including taking time to keep an anxious dog calm and giving vaccinations gently.

Reviews

4.3 stars from 491 reviews. The most recent written reviews available include long-term clients as well as detailed accounts of specific treatments and outcomes. “”

• •Kind, patient handling—especially for anxious pets: one owner describes staff actively helping their nervous dog stay calm and delivering vaccinations smoothly despite wriggling and worry.
• •Support during difficult decisions and end-of-life: one review focuses on compassion during a dog’s end of life.
• •Clear explanations (including costs): one first-time client says the vet explained everything and discussed potential costs in an accessible way.
• •Complex cases and follow-through: one reviewer describes surgery for a cat after a suspected swallowed object that didn’t appear on X‑rays, with “excellent” aftercare and a good outcome.
• •Cost surprise mentioned: one owner says dental work for their cat cost “twice as much” as expected.
• •Serious negative allegation that conflicts with other accounts: one reviewer alleges poor cleanliness (blood/fur in reception; tables not cleaned) and describes escalating a complaint including an allegation of physical assault, while other reviewers describe the clinic as clean and praise care quality.