Biscot Mill Veterinary Centre Ltd

Very pleasant environment. In today's world of vast expense when going to a vet, their prices are very reasonable.

We have used this vets since 1984, and although it has changed hands and now is part of a large vet company we always have a good experience. The workforce are very polite and helpful.

Great service well organised, experienced and friendly vets

Been using this practice since my cat was 8 weeks old, he is now 19 yrs old! Always received the best treatment and advice. Everyone working here is kind and caring.

Excellent nurse called Caitlin. Very knowledgeable and informative, gave me a follow up call after speaking to vet and gave me a plan for the next month to help Rupert my dog

Follow-Up Review I previously left a very negative review based on some genuinely distressing experiences. However, I feel it’s important to share that, at least in our experience over the past couple of years, things have significantly improved. The current team has been a completely different experience for us. I especially want to give a shout-out to Jasmine on reception, who is always kind, welcoming, and incredibly helpful. She consistently goes out of her way to assist and makes what can be stressful situations feel much more manageable. Nurse Caitlin also deserves special recognition. She truly goes above and beyond for our pets every time we visit. Her care, compassion, and attentiveness never go unnoticed. And finally, Dr. Jennifer has been wonderful. She takes the time to thoroughly explain everything, walks you through options clearly, and answers questions with patience and understanding. You never feel rushed, and her communication is excellent. Most importantly, she is genuinely kind and gentle with the animals. For us, the atmosphere and standard of care have felt very different compared to our earlier experiences. I appreciate the positive changes and the current team’s dedication. Previous review; I am writing to express my absolute disgust and outrage at the appalling level of care provided by Biscott Mill Veterinary Practice. My recent experiences with this establishment have been nothing short of a nightmare, and I feel compelled to warn fellow pet owners of the utter incompetence and indifference exhibited by the staff. On the morning of Saturday, March 16th, my beloved cat faced a life-threatening emergency—a blocked bladder that left him in excruciating pain and unable to urinate. In a frantic attempt to seek immediate assistance, I contacted Biscott Mill Veterinary Practice, a place where my cat has been a loyal patient for almost four years. Shockingly, despite the urgency of the situation, they callously turned us away, callously claiming a lack of available appointments. This heartless abandonment of their duty to provide emergency care to a longstanding patient is nothing short of despicable and showcases their utter disregard for animal welfare. But the horror doesn't end there. My experiences with Biscott Mill Veterinary Practice have been consistently marred by their abysmal standards of care. Each time I've sought treatment for my other cat's minor ailments, I've been met with incompetence and a blatant disregard for her well-being. Instead of conducting a thorough examination, the staff immediately jump to ordering unnecessary and exorbitantly priced blood tests—without even bothering to lay eyes on the animal. This blatant money-grabbing tactic is not only unethical but also indicative of a veterinary practice that prioritizes profit over the health and welfare of its patients. To add insult to injury, I was once booked in to see a nurse despite asking for a doctor(i haven't been notified any time prior, during or after the appointment that we've been seen by a nurse and not a doctor), only to be met with sheer incompetence and apathy. Despite my cat exhibiting alarming symptoms—refusing food and water for over 24 hours—the nurse's only response was a mindless repetition of the need for blood tests, demonstrating a shocking lack of empathy and expertise. This callous disregard for my cat's urgent needs is utterly unforgivable and highlights the gross incompetence that pervades Biscott Mill Veterinary Practice. In light of these horrifying experiences, I implore all pet owners to steer clear of Biscott Mill Veterinary Practice. Their abhorrent lack of compassion, incompetence, and profit-driven mentality make them a danger to the welfare of animals and an absolute disgrace to the veterinary profession. Consider yourselves warned.