Veterinary care is severely lacking, bordering on dangerous. No compassion for sick animals or upset clients. Dismal customer service. Dirty reception area - on our last two visits my pet has sat in dried blood and fur from a previous client. Consulting room tables are not cleaned between clients. My views are not based on a single incident but over many years. Biscot Mill Vets should be shut down 'unfit for purpose'. I am currently escalating my latest complaint through appropriate channels, which includes physical assault by a vet who hit my hands to stop me recording her inappropriate behaviour.

My first experience was reassuring and informative. I know my cat will be well cared for. The vet was knowledgeable and explained everything including potential costs in a way that was accessible.

Although our cat went in to have teeth done and it cost a lot of money twice as much as we thought it would but the people and the friendliness the cleanly less the way that they were with our pet they are an absolute wonderful veterinary clinic and I would recommend them strongly

We had an emergency with my goodest boy yesterday. This vets practice have the kindest people ever. They show so much compassion in a world of harsh corporate money grabbing businesses Biscot Mill vets put the care of your animal first . James , you were absolutely brilliant and you treated our doggo like your own . I can’t thank you enough

10/10 for this veterinary surgery! The care has been excellent for my little cat ; Mog. Very recently Mog underwent surgery after swallowing a pistachio which did not show up on the X-rays. After days of being very poorly I was going to give up on mog . The family were devastated. Due to past experience; Ella was convinced that Mog had swallowed something so we opted for surgery. We still have Mog with us and she is thriving and it’s all thanks to Ella. The after care at the surgery was excellent . I can fully recommend Biscot Mill without hesitation.